Terms & Conditions

Order processing: Processing times may fluctuate depending on current order volume and product availability. Please allow adequate time for processing 7-10 business days and up to 14 business days may be required. 
Cancellations/Changes/Abandoned Shipments 
You may cancel or change your order within 12 hours of placing or until your order has been fulfilled by our shipping department, whichever occurs first. Domestic orders canceled after shipping, but prior to delivery, will incur a 10% restocking fee, plus the cost of shipping and return.  Please see information regarding cancellations of international orders below. Non-deliverable/Refused/Courier Returned Domestic Shipments Should a package be returned to us due to being unclaimed, refused, or an incorrect address, we will refund the cost of goods, less the return shipping and our 10% restock fee. Note: UPS return shipping is often higher than the original shipping charge. We are not responsible for refused items that are lost in transit in the course of being returned to us.  International Orders We do ship internationally to select countries utilizing UPS and USPS International Mail.  APO or FPO Addresses: Shipments to APO or FPO addresses will be sent USPS Priority Mail or Express Mail only. Declarations: Please do not ask us to declare your merchandise as Used Goods, Gifts or Samples, or to under declare its value.  We are required to include commercial invoices on all shipments and we do so without exception.  Note, due to the need to prepare customs paperwork on international orders, they may be subject to up to 3 business days in-house processing. Customs: International shipments must clear customs in their destination countries.  International customers are responsible for any and all customs duties, taxes and brokerage fees that their package may incur.  UPS charges for customs clearance are substantially higher than shipments sent via international mail. We are not able to determine the amount of these fees before shipping to you. Please contact UPS in your country for estimates prior to ordering as UPS will not deliver your order unless these fees are paid in full.  Any order returned to us due to non-payment of brokerage and customs fees will be subject to our international cancellation fee, original shipping charge and the return shipping fees charged by the carrier. Please be sure of your country's import restrictions and requirements prior to ordering. Any order returned to us due to your country's import restrictions or regulations will be subject to our international order cancellation fee, original shipping charge and the return shipping fees charged by the carrier for reentry into the United States and return to us. 
Lost, Cancelled or Unclaimed International Orders: Please track your mail shipments and contact your local post office if your package appears to be in-country, but not delivered to you. Contact TheBatanaCo. to initiate a trace if need be. International orders canceled (or abandoned at customs) after shipping will incur a 25% restocking fee, plus the cost of shipping and return as these orders can take up to 6 months to be returned to us and must be discarded on return.  
Please be aware of your country’s import restrictions and the forwarder’s shipping restrictions. We are not responsible for items refused by the forwarder or your country. 
If refused by the forwarder, we must be contacted within 5 days of delivery to authorize a return. After that time, or if the order has been forwarded on, the sale is considered final and no returns can be made. Items returned without approval will not be accepted or refunded. Returned items must be shipped prepaid at your expense via a trackable method of shipment.  More information can be found under Returns in our Policies.
Shipping & Insurance Lotioncrafter will ship orders inside the continental U.S. using UPS and USPS Mail services. All orders are insured without exception. In the event of loss or damage, your order will be replaced once the insurance claim has been processed.   Priority Mail Express: This is a guaranteed TWO DAY service from our facility due to our location. It is not available through our website, but you may call us immediately after placing your order to upgrade from Priority Mail and we will bill you for the difference.  Please plan accordingly. UPS Ground: Ground shipping takes 2 to 6 business days to deliver in the US, depending on your distance from our warehouse in the Pacific Northwest. This excludes the day of shipment, weekends and holidays. You can see the UPS Ground Transit Time Map here to determine how long your order will take to reach you. Priority Mail: This service generally takes 2 to 3 days, excluding the day of shipment, Sundays and holidays. Please note that the US Post Office may indicate that a service is a 1-Day, 2-Day, or 3-Day Priority Mail shipment in the cart, but this is NOT a guaranteed service, just a typical delivery time. 
Incorrect Address on Order: If you supply us with an incorrect address, we will need to charge you any additional shipping charges that occur for correcting the address, intercepting the package, or reshipping your package. The Post Office requires that postage be paid again to reship a package and UPS charges $17.60 for delivery intercepts/address corrections. Lost Domestic Shipments: We privately insure all shipments to allow any package lost or damaged during shipment to be processed quickly.  Lost or International Shipments: Shipments are insured through our private insurance carrier. If your shipment is lost or damaged, we will ship a replacement to you; however we cannot be responsible for any customs or duties fees acquired through replacement.  Package Tracking Marked Delivered, But Not Received USPS: USPS packages are often marked as delivered prior to the customer receiving. Due to this nature, we advise confirming the provided delivery tracking information with your local post office. In most cases, packages end up being delivered shortly after the delivery date. If you have not received the package as marked delivered within 7 days of noted delivery day, please contact us, so we may provide assistance. 
Damage Claims Please inspect all packages at time of delivery and, if damaged, contact us immediately for instruction. Note on the UPS driver's delivery receipt when you sign for it, contact UPS by phone (1-800-PICKUPS) to report it directly to them, and then contact us so we may process your claim. If you notice any damaged items upon unpacking your order, leave the box and contents as is, save all of the packing material and contact us for instructions on how to process your claim before disposing of any contents. In the unlikely event of a container leaking, leaked contents will be replaced or a credit issued at our discretion.  All damaged, defective or missing item claims must be reported to Kemistry Organics within 7 days of acceptance of package. After that time, the customer accepts responsibility and will not hold TheBatanaco.  liable. 
Allergies/Sensitivities
It is the buyer's responsibility to verify any potential allergenic reactions. If buyer has allergies they are responsible for contacting TheBatanaCo. to confirm potential allergen interactions before purchase. Once purchase has been made TheBatanaCo. is not responsible for any allergic reactions.